ISSA Selects Standard Case Study Participants
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ISSA, the
association for the cleaning industry worldwide, has selected 24
building service contractors and in-house cleaning departments,
from the United States and Canada, to participate in the
Cleaning Industry Management Standard (CIMS) Certification Case
Study Program.
The 24 organizations that have been selected will be the first
to undergo individual assessments in hopes of becoming certified
to the cleaning industry’s new consensus based management
Standard. ISSA will then promote those organizations who achieve
certification in specialized marketing case studies, targeting
the purchasing and facilities management communities.
“We are pleased with the overwhelming interest we have received
from organizations of all sizes regarding the Case Study
Program,” said Dan Wagner, ISSA standards development manager
“Plus, despite the fact that certification is not currently
available beyond the selected case studies, we are already
receiving applications from groups who want to be first to
certify once we officially open the program to the industry in
general this fall.”
The organizations selected to participate in the CIMS Certification
Case Study Program represent a cross-section of various sized
organizations and geographic locations. Participants range from
having as few as 20 full-time equivalents (FTEs) to 5,000 FTEs,
and service a broad spectrum of facility types.
“Our intent was to select organizations that can help us
understand how CIMS can be implemented in small to very large
organizations, as well as in different facility service
settings,” said Wagner. Those selected include schools,
universities and BSCs who service commercial, industrial, health
care and public facilities.
Case study participants include:
• Bee-Clean Building Maintenance: Edmonton, AB;
• Better Business Cleaning, Inc.:Louisville, CO;
• Horizon Services Corporation: East Hartford, CT;
• IBS Services Group: New York, NY;
• IH Services: Greenville, SC;
• KIMCO Corp.: Norridge, IL;
• K-Tech Kleening Systems: Weston, WI;
• Magic Touch Cleaning: Lee’s Summit, MO;
• McFarland Hanson, Inc.: Anoka, MN; Painesville, OH;
• Mid-American Cleaning Contractors:
• Scarlet and Gray Cleaning Service: Columbus, OH; Cincinnati,
OH;
• Omni Facility Services: Southfield, MI;
• ServiceForce USA, LLC: Dulles, VA;
• P & R Enterprises: Falls Church, VA;
• UNICCO: Newton, MA;
• Pacific Building Care: Irvine, CA;
• University of Guelph: Guelph, ON;
• Portland Habilitation Center: • University of Michigan: Ann
Arbor, MI; Portland, OR;
• Varsity Contractors: Pocatello, ID; and
• Pro Clean Building Maintenance:
• Vonachen Services, Inc.: Peoria, IL. Altamonte Springs, FL;
• Rhino Cleaning Company: Reading, PA;
• Riverside Local School District:
About Certification
To become certified to the Standard,
applicants must submit written documentation supporting their
compliance with the requirements described in the five key
sections. An ISSA-accredited, third-party assessor will then
conduct an on-site review of the applicant’s systems, processes
and documentation to ensure compliance. To achieve certification,
an organization must meet 100 percent of the mandatory elements
and 60 percent of the recommended elements, per section.
Organizations interested in pursuing certification when it is
made available to the industry-at-large this fall are
encouraged to submit an application as soon as possible.
Applications are available at www.issa.com/standard. The CIMS
Certification Guide, which helps organizations better understand
what is required to comply with the Standard also is available.
About the Standard
CIMS is a management framework that sets forth those processes,
procedures and supporting documentation that are univer-sally-recognized
as the hallmarks of a well-run and customer-focused building
service contractor (BSCs). In-house custodial operations also
can use the Standard to benchmark and set goals for internal
improvement.
The Standard, which is available for download at www.issa.com/standard,
does not specify products or cleaning techniques that must be
used, but instead outlines five areas of best management
practices believed to be the cornerstones of a well-managed and
customer-centered cleaning organization: quality systems,
service delivery, human resources, health, safety &
environmental stewardship and management commitment. Many of the
elements also can apply to other service areas within a
facility, making it even more widely valuable to facilities
executives as a benchmarking and evaluation tool.
For a list of upcoming CIMS presentations, visit www.issa.com/standard.
“We are happy to hear that some facilities already are
requiring compliance with CIMS in their bid specifications,”
said Wagner. “And we also are working on tools that can help
contract specifiers easily integrate the Standard’s key elements
into their contract qualifications.”
For more information regarding the Standard or to learn how you
can incorporate its elements in your own cleaning
specifications, contact Dan Wagner at daniel@issa.com,
847-982-0800, or 800-225-4772 (North America). ❑
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