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ServiceMaster Names Tibbens to Lead American Home Shield
Print Article Contributed by BSM Staff

MEMPHIS, TN -- ServiceMaster Global Holdings, Inc., a provider of essential residential and commercial services, has announced the appointment of Rex Tibbens as American Home Shield (AHS) president and CEO, effective May 15, 2018.

ServiceMaster’s previously announced spin-off of American Home Shield is on track for a third quarter execution, at which time Tibbens will continue to lead the brand.

“American Home Shield is receiving a world-class leader who will position the company for success post-spin and beyond,” said Nik Varty, ServiceMaster CEO. “Rex is a recognized and versatile leader with a tremendous track-record of growth, building strong cultures and delivering significant shareholder value. I also want to personally thank Steve Hochhauser, who as interim president has expertly poised American Home Shield for its next great chapter.”

Tibbens is a former chief operating officer of Lyft, an on-demand transportation company based in San Francisco, Calif. While at Lyft, Tibbens worked to expand the service to every state and launched crucial strategic initiatives, including their Nashville support center and Express Drive, a program that allowed potential employees to rent vehicles so they could provide service in select cities.

Previously, Tibbens served as a vice president at Amazon, where he led the technical and product development of Prime Now, Amazon’s one-hour delivery service. Before Amazon, he spent twelve years at Dell, serving in a variety of operations and logistics roles, including executive director of Global Services.

Tibbens is a graduate of the University of Kentucky, with a bachelor’s degree in finance. He earned his MBA from the Case Western Reserve University.

Tibbens said that he’s excited to lead American Home Shield on the next steps in its growth journey, including focusing on its distinct investment identity and unique market-leading position.

“I’m thrilled to join the team of 1,800 employees and 45,000 home service technicians that provide convenient, reliable and expert service to customers around the country,” said Tibbens. “There’s vast potential for growth in American Home Shield and the home services industry. Building and scaling shareholder value begins with outstanding service and digital improvements at every touch point.”

For more information, go to servicemaster.com.