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Kaivac CEO Has Tips on Reducing Employee Turnover

Print Article Contributed by BSM Staff

HAMILTON, OH -- Cleaning contractors have been grappling with high employee turnover rates for more than two decades. To help address this situation, Robert Robinson, Sr, founder and CEO of Kaivac, and a presenter at the upcoming CIRI summit, says there are ways contractors can reduce this turnover.

Among his suggestions are the following:
Focus on Strengths: Many custodial workers consider moving on when they realize they are not performing as well as other workers on the team. The best way to keep them on the job and improve their work performance at the same time "is to give them positive feedback on what they are doing right and celebrate their achievements. That's always helpful."

Train Well: Well-trained workers have greater confidence in themselves and their jobs. "Proper training is one of our key challenge in the [cleaning] industry. New video technologies that let workers learn on their own are confidence builders and help keep workers on the job longer."

Identify the Problem: Sometimes, cleaning workers having problems at work and blame it on their jobs. Very often, the issues are not job-related at all. "We can't fix employees like we can fix a leaky faucet, but we can listen to them. Try and help them identify what is going on. If it is work-related, see if it can be corrected. If the problem is something going on in their personal lives, at least now they will know."

Cultivate Fun: A cleaning contractor in Northern California regular treats their staff and their families to local amusement parks, picnics, and sponsors soccer matches between their company staff and other janitorial companies with soccer teams. "This not only cultivates fund, but cultivates competition – the whole company is competing against peer companies."

Have a Ladder Handy: Employees become disengaged with a company when they think there is no chance for advancement. Make sure they know a ladder to company success is available to all who want to take advantage of it.

Be Transparent: Workers may consider leaving their jobs when they think the company is having problems, they will be getting a new supervisor, or other changes are in the works. "If changes are coming, no matter what it is, discuss it with all staffers as soon as possible. When workers are concerned or fearful, that's when they pick up and leave. Talk to them before this happens."

Kaivac is the developer of the No-Touch Cleaning and OmniFlex Crossover Cleaning systems. Headquartered in Hamilton, Ohio, Kaivac, Inc. delivers complete science-based cleaning systems designed to produce healthy results and outcomes while raising the value of cleaning operations and the professionalism of the worker.

For more information, go to www.kaivac.com.





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