Compass Group’s ESFM ISO 9001 Certified

Contributed by BSM Staff

CHARLOTTE, NC – ESFM, the integrated facilities management division of Compass Group, has achieved ISO 9001 certification, an internationally recognized standard, demonstrating its commitment to quality management among its performance, processes and systems.

The ISO 9001 standard is based on seven quality management principles, including a strong focus on customer needs and satisfaction, leadership, evidence-based decision-making, the process approach and continual improvement.

“This is a significant achievement for ESFM, exhibiting the quality we uphold across our organization as a trusted partner to our clients,” said ESFM President David Hogland. “As ESFM continues to grow, our business practices are rooted in hospitality and are executed by an incredible team of experts and professionals who have an unwavering commitment to quality.”

Using ISO 9001 helps ensure that clients get consistent, good services. To remain ISO-certified, ESFM must continue to document and prove its compliance with its quality management procedures annually.

“This certification is something that we have committed to perfecting, year after year,” said Lawyna Holland-Parish, VP of Standards and Practices. “It means we don’t just talk the talk; we walk the walk. We uphold a quality standard with our associates and in partnership with our clients, prioritizing reliability and consistency.”

Earning ISO certification involved a deep look at ESFM’s organization through a series of audits, identifying opportunities and formalizing processes to demonstrate compliance with the standard.

“Every person in our organization is committed to quality from our hourly associates all the way up to our senior leaders in our organization,” added Holland-Parish.

“This demonstrates that we share the same priorities that our clients have for their business,” said Victoria Griffin, Director of Quality Assurance. “While ESFM tailors our solutions to meet the unique needs of each client, we have standardized our key processes across the organization to achieve and maintain the ISO 9001 standard of quality excellence.

“At the beginning, we look at a requirement and at the end, we’re looking for continuous improvement. That means we take what our clients expect from us and build on that, saying ‘What else can we do?’ Our clients trust that we proactively innovating our solution delivery model for their benefit.”

ESFM USA is the self-performing integrated facilities management (IFM) division of Compass Group, the world’s largest contract facilities and food services provider. Compass Group North America’s extensive FM portfolio operates in three verticals (corporate, education and healthcare) with 60,000-plus FM associates maintaining over 1.9 billion square feet each day at more than 3,000 client locations.

ESFM is a Keystone member of the International WELL Building Institute, a Platinum Corporate Member of the Association of Energy Engineers (AEE) and a Gold-Level Corporate Sustaining Partner of IFMA.

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