Modernizing Commercial Cleaning Operations with Technology

Contributed by Dave Kedzior

In the fast-paced world of commercial cleaning, efficiency is everything. Yet, many businesses are bogged down by dated processes, manual workflows, and communication gaps that hinder productivity and stifle growth.

A solution with the potential to revolutionize operations is here though: janitorial business management software. This purpose-built, transformative software optimizes your workforce, unlocks data-driven decision making and paves the way for sustained success in an increasingly competitive market.

Automate Operations for Maximum Efficiency
Time is a precious commodity. Spending it on repeatable, mundane tasks takes away from high-value work that can drive growth. Automation is the key to unlocking new levels of productivity in your operations. From optimizing schedules to tracking overdue tasks, software tailored to the cleaning industry minimizes human error and empowers teams to focus on delivering exceptional customer experiences.

Antonio Batallan, founder of Property Works, recognized the need for a more efficient system to support his company's growth.

"We were making a couple of million dollars a year, and we wanted to grow," said Batallan. "We were struggling. How do you find bigger potential clients? How do you reduce costs and have information on hand when making decisions? I was on this mission. I put it on myself to find what larger organizations did—that's where we wanted to be. That's when I found Aspire."

Aspire improves productivity and reduces administrative costs for the commercial cleaning industry by optimizing how employees use their time. Teams can execute more work daily and reduce time spent on manual tasks like estimating and invoicing. With improved efficiency, these roles can focus on higher-impact, growth-driven activities, which allows companies to increase revenue without adding staff.

Empowering Your Team for Success
Efficiency isn't just about streamlining; it's also about providing your team with resources to excel in their roles. Janitorial business software facilitates seamless communication between cleaners, supervisors, and customers that delivers quality work through accountability. Now all levels of your organization can have a hand in raising the bar to improve the skills of your workforce and satisfy customers.
Connect your team with business management software for:

  1. Real-time collaboration
  2. Fewer errors
  3. Greater transparency
  4. Improved responsiveness
  5. Informed decisions

Dana Shaw, Chief of Operational Strategy at Property Works, understood the impact Aspire had on developing leaders as the business grew. "There are so many aspects of the system you can touch from the schedule board alone," he adds. "You can easily see time, payroll, purchasing, invoicing, and cash flow—just in that epicenter, we're running the core aspects of our business right there."

Making Strategic Decisions

While tracking day-to-day operations is a key tenant to success, long-term goals provide a path for your commercial cleaning company to grow. Make sure the business management software you choose is backed by an ongoing product investment that shares that same sentiment. Operational tracking and financial analysis provide clarity and confidence in decision-making when expanding to new markets, diversifying your services, or investing in new equipment.
With real-time insights, automated reporting, and data-driven analytics, your team can make informed decisions, identify areas for improvement, and track progress towards achieving those long-term goals.

Improving the Customer Experience

Customer satisfaction and referenceability are essential for survival and sustainable growth in the cleaning industry. A company's reputation heavily relies on positive reviews and word-of-mouth referrals from happy clients. In today's highly connected world, a single negative experience can damage a business's standing, while positive experiences can lead to increased trust and loyalty that can translate to growth.

The customer experience encompasses every interaction a client has with your company, from the initial contact and onboarding process to the quality of service delivered and the responsiveness of your team. It's not just about providing exceptional cleaning; it's about creating a personalized experience demonstrating your understanding of the client's unique needs and preferences.
By prioritizing the customer experience, building service contractors can:

  1. Increase client retention: Satisfied customers are more likely to continue using your services and resist competitors' offers.
  2. Encourage word-of-mouth referrals: Happy clients are more inclined to recommend your services to others, helping you acquire new business without additional marketing costs.
  3. Justify premium pricing: Clients are often willing to pay more for a superior experience and reliable, high-quality service.
  4. Boost employee morale: Positive client feedback can increase job satisfaction and motivation among your team members.

By leveraging purpose-built software to provide reliable proof of service, enhance communication, and show continuous improvement, commercial cleaning businesses can deliver exceptional customer experiences that foster long-term loyalty and drive growth through referrals. Investing in the right technology is critical to building a successful, sustainable business in the competitive commercial cleaning industry.

The Cost of Inaction
Change can be daunting, but inaction can be even more costly. 
Technology solves many common problems janitorial businesses face such as guesstimating, cleaner unreliability, and reporting errors. Implementing user-friendly janitorial business software can make for a profitable decision for companies looking to overcome the fear of change and empower growth.

The success stories of companies like Property Works serve as a testament to the transformative power of technology in the commercial cleaning industry. By streamlining operations, empowering teams, and harnessing the power of data-driven insights, businesses can achieve new levels of efficiency, profitability, and growth.

As the cleaning industry evolves, those who embrace technology and adapt to the changing landscape position themselves for long-term success. With the right software solution, businesses can overcome the challenges of manual processes and unleash their full potential, setting the stage for a brighter, more efficient future.

With 20 years in B2B software, Dave Kedzior has found his calling driving value of mission-critical solutions to service-based businesses. As General Manager of Aspire Clean, he leans on his extensive experience building strong relationships and using data to build sustainable success for commercial cleaning businesses. With a lifelong passion for learning, Dave approaches the cleaning industry with curiosity and respect, aiming to find value and collaborative opportunities for those with longstanding experience. In his free time Dave enjoys incorporating hobby technology with home improvement projects and can usually be found spending quality time with his wife and kids.