Daikin Chooses DataXstream for Real-Time Sales

Contributed by BSM Staff

WILLIAMSBURG, VA -- Daikin Comfort Technologies, an HVAC manufacturer, has selected DataXstream LLC’s OMS+ platform to deliver real-time point-of-sales capabilities, along with an intuitive, streamlined order management to transform Daikin’s in-store and online customer experience.

Leveraging SAP solutions, Daikin and DataXstream are elevating the way customers engage with Daikin’s stores and brand by delivering unparalleled, consistent point-of-sale capabilities, along with real-time visibility of orders and inventory across all sales channels.

“Customers want a consistent and responsive experience, regardless of where they place their order,“ said Tim Yates, CEO, DataXstream. “But no channel exists in a vacuum. To provide that level of consistency you need a platform that can view and aggregate data in real-time across the entire sales order lifecycle. OMS+ empowers organizations like Daikin to deliver this level of customer experience in an SAP-native solution that’s built to scale.”

Since DataXstream’s OMS+ platform is embedded into SAP S/4HANA Cloud, it operates in real-time with SAP data to facilitate multi-channel sales through process automation and data aggregation.

The data is then presented in an intuitive, easy-to-use 360-degree customer dashboard that will allow Daikin to:

  • Deliver enhanced CPQ capabilities including complex quote and order scenarios.
  • Provide real-time pricing, inventory, customer info and order status.
  • Deliver flexible tendering options such as credit, debit, gift, on account, down payments, and more.
  • Provide both point-of-sale and wholesale inventory, delivery and logistics capabilities in one platform.

“We strive to provide the highest level of customer service across all our channels,” said Troy Barber, Sr. Operations Director of Systems, Daikin. “With OMS+ providing end-to-end order and sales visibility, we will have real-time insights that reduce complexity for our employees while enhancing the customer experience. In addition, OMS+ enables us to attract employees, improve retention and significantly decrease the time for employee training and onboarding.”

Recently, Daikin has been undergoing a digital transformation with the implementation of SAP S/4HANA Cloud Private Edition. Daikin previously used a legacy system for their point of sales and order management processes, but the lack of flexibility and scalability forced them to make significant customizations to meet their needs.

This strategic investment in upgrading their core infrastructure to SAP systems will allow Daikin to leverage all the benefits of Cloud technology such as scalability, agility, greater flexibility, and reduced complexity, while protecting the unique differentiation and tailored business processes the company already has in place.

For additional information, go to www.dataxstream.com or the SAP Store.