JLL Healthcare to Transform Accreditation

CHICAGO -- JLL’s Healthcare Division has launched an Accreditation Lifecycle Program, a compliance solution for the physical environment designed to transform how healthcare organizations manage regulatory requirements and accreditation readiness.

Unlike traditional one-time assessments, this strategic approach builds a sustainable, proactive compliance framework that aligns with the complete accreditation cycle.

Healthcare organizations today face mounting compliance challenges. Non-standard processes, limited resources, aging infrastructure and persistent survey findings create enterprise-wide risks that could impact operational stability, financial health and patient safety.

According to an American Society for Healthcare Engineering (ASHE) survey, 80 percent of respondents cited aging facilities and infrastructure as a leading concern. Meanwhile, a separate ASHE survey identified workforce challenges as a top concern for health systems, compounding the difficulty of maintaining specialized compliance expertise.

“Accreditation risk is an enterprise-level exposure that can impact an organization’s entire operation," said Carey Sealy, Managing Director of JLL Healthcare’s Advanced Technology Group Enterprise Services (ATG). “Healthcare systems are trapped in reactive 90-to-120-day survey panic cycles that produce repeated findings, unplanned capital expenditures and operational disruptions. Our Accreditation Lifecycle Program mitigates this enterprise-wide risk by delivering structured, programmatic support with the resources, tools and expertise to build sustainable readiness and achieve success the first time around.”

The Accreditation Lifecycle Program represents a fundamental departure from traditional compliance approaches. Rather than responding to imminent survey deadlines with last-minute assessments and corrective action scrambles, the program establishes continuous readiness as the operational standard. This strategic shift seeks to eliminate unplanned capital expenditures, reduce operational disruptions and create predictable compliance management across distributed healthcare portfolios.

By integrating JLL’s ATG Intelligence platform – a unified digital system that centralizes drawings, inventory, inspections and corrections – with hands-on support from certified healthcare facility management professionals, the program delivers automated, always-on documentation, real-time system-wide dashboards, and digital audit trails that ensure survey readiness across all properties at any time. This technology-enabled approach replaces manual spreadsheets and disconnected systems with integrated workflows that provide enterprise-wide visibility and control.

“This is not a one-time assessment, but a strategic partnership designed to build a sustainable, proactive compliance framework within your organization,” said Justin Marcoux, Senior Director of Compliance Services, JLL Healthcare. “We provide reliability-centered programmatic support that minimizes compliance risks, enables predictable budgeting and creates executive assurance through ongoing survey readiness across multiple sites. This technology-enabled approach also delivers automated, always-on documentation for regulatory compliance, real-time dashboards for system-wide visibility and digital audit trails that ensure survey readiness across all properties at any time.”

JLL structured the program as a comprehensive, multi-year framework that mirrors the Joint Commission accreditation cycle, ensuring healthcare organizations maintain continuous survey readiness while systematically strengthening their compliance infrastructure. Additionally, phased implementation tailors the program intensity and focuses each client’s specific timeline and readiness level.

Beyond the Accreditation Lifecycle Program, JLL Healthcare offers tailored compliance support for organizations strengthening internal capabilities and on-demand expertise for special projects and facility transitions.

“Healthcare systems face immense pressure to reduce costs and navigate complex regulations while enhancing the patient and care team experience,” said Cheryl Carron, COO of Work Dynamics Americas and President of the Healthcare Division, JLL. “Our Accreditation Lifestyle Program acts as a strategic partner, delivering solutions that keep patient care at the heart of decision-making while transforming compliance management from an obligation into a competitive advantage.”

JLL delivers comprehensive real estate and facilities solutions for over 1,400 leading healthcare systems and investors worldwide.

For more, go to jll.com/en-us/industries/healthcare.