AI Prep-Mode App Gives Field Crew Updated Info

DURHAM, NC -- ServiceTrade, Inc., a field-service, management software platform for commercial service contractors, has launched an AI-powered prep mode built into its mobile app that gives technicians instant access to the critical information needed to complete jobs faster and more accurately.

Thirty-two percent of commercial service technicians cite missing work order information as a frustration that regularly slows them down. For contractors managing multi-technician field teams, that information gap compounds quickly, resulting in lost billable hours. Technicians call the office for access details, piece together asset history from scattered notes or arrive on site without the context needed to start work.

Smart Tech Prepare turns ServiceTrade data into job-ready prep inside their mobile workflow, helping technicians start work faster by bringing critical job details and history together in one place.

“Our research suggests contractors are leaving an estimated $5,800 in billable work per technician on the table every year—not because the work isn't there, but because technicians spend too much time searching for information before they can start,” said Brook Bock, chief product officer at ServiceTrade. “For a team of 20 technicians that can add up to more than $100,000 in lost billable hours annually. Smart Tech Prepare gives contractors a way to recover that time and grow revenue without adding headcount.”

Smart Tech Prepare draws from the contractor’s existing service records, asset details, deficiency history, comments and location context. When technicians need to go deeper, quick prompts let them drill down into specific job or asset history in seconds.

The solution is designed to work within the existing controls contractors already have in place, so teams can adopt it without changing how access is managed across the business.

Smart Tech Prepare also offers a multi-appointment summary that provides technicians with a full-day brief of all work before leaving the shop, so they start the day with the right context, materials and next steps.

Max Rivera, field supervisor at Done Right Hood & Fire Safety, said, “Smart Tech Prepare has been a great ‘pregame’ for our technicians, giving them a practical breakdown of important job information that is easy to understand, matter-of-fact and shows up at the right time. Technicians are already juggling a lot in the field, and this helps them avoid digging for details, sorting through confusion that can cause delays, and arrive with a clearer picture of the work ahead.”

Smart Tech Prepare follows the launch of Stella Quote and Stella Schedule, extending ServiceTrade's AI capabilities across the commercial service lifecycle.

Today, more than 1,300 contractors rely on ServiceTrade to run more efficient service operations. ServiceTrade is headquartered in Durham, North Carolina.

To learn more about Smart Tech Prepare, visit servicetrade.com.