Excel Studies what Restroom Users Expect

EAST LONG MEADOW, MA -- Cleanliness and hygiene are the top priorities for restroom users worldwide, according to a  study recently commissioned by Excel Dryer Inc., maker of hand dryer equipment for the away-from-home market.

Conducted with MetrixLab and engaging more than 4,000 participants across the U.S., Europe and Asia, the research gathered insights from architects, design professionals, business owners, facility managers and consumers.

Three global truths emerged from the report entitled “Post-Pandemic Perceptions of Commercial Restrooms:”

• Cleanliness and hygiene are the top priorities for restroom users worldwide.
• A dirty restroom creates lasting reputational harm, with 80 percent of respondents saying they would not, or might not, return to a restaurant with messy facilities.
• Paper towels on the floor and overflowing trash cans are among the most common triggers of a “dirty restroom” perception.

The survey also revealed that hand hygiene habits have changed significantly since the pandemic, with 75 percent of U.S. consumers reporting they wash their hands up to 10 times a day. These elevated expectations underscore the importance of hygienic, touchless, cost-effective and dependable hand drying solutions in modern commercial environments.

To make the findings more engaging and accessible, Excel Dryer has launched a companion Hand Washing & Drying Quiz that puts hand hygiene knowledge to the test. Participants who complete the quiz before August 31, 2026, will be entered for a chance to win a pair of Beats Solo 4 Matte Black Headphones, valued at $199.99.

“Proper hand hygiene is more important than ever in today’s post-pandemic world, and thoroughly drying hands is just as critical as washing them,” said William Gagnon. “Our new quiz is an interactive way to learn what people expect in today’s commercial washrooms while raising awareness about effective handwashing and drying habits.”

By pairing global data with public education, Excel Dryer is helping bridge the gap between what restroom users expect and what facilities deliver while encouraging better hygiene outcomes in the process.

Excel Dryer is a family-owned and operated company that revolutionized the industry with the invention of the XLERATOR Hand Dryer, which set a new standard for performance, reliability and customer satisfaction. Backed by the best customer service, Excel Dryer products can be purchased through an established network of sales representatives and distributors globally.

Learn more at exceldryer.com.